1. Goods and Services Tax (GST) shall be levied at applicable rates on all air transportation services provided by IndiGo, except in cases specifically exempted under law.
2. This is not a GST invoice. The GST invoice shall be sent to the email address in the name of the first passenger, mentioned in this itinerary. In case of a booking made by a GSTIN holder, the GST invoice shall be sent in the name of the GSTIN holder to the email address mentioned while providing the GSTIN information at the time of reservation.
3. Additionally, passengers may download the GST invoice using their PNR number on the IndiGo website www.goindigo.in.
4. GST shall also be applicable on any special services requested by the passenger at applicable rates.
5. Tax Invoices shall be only in INR, even in cases where the payment is made in a currency other than INR.
6. Airfare Charges include Base Fare, Fuel Charge and CUTE Charge.
7. PSF/UDF/ADF are collected on behalf of the Airport Authority of India (AAI)/Other Airport Operators. In case of no-show, you can claim the taxes on www.goindigo.in

Terms and Conditions

Travel advisory: Safety during COVID-19:

We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:

• IndiGo shall provide a complimentary safety kit (three layered surgical masks, a face shield, and a sanitizer) to all customers at the boarding gate.
• Customers seated in middle seats will also be provided additional protective equipment in the form of a wrap-around gown.
• All customers should wear a mask, face shield, gown (if applicable) and sanitize their hands before proceeding to the boarding gate.
• Customers must wear a face mask covering their nose and mouth, throughout their journey with IndiGo. The mask may be removed while eating and drinking.
• Please maintain appropriate social distancing while boarding and de-boarding the aircraft.
• Kindly adhere to all the announcements and other directives issued by our ground staff and/or crew at all points of time during your journey.
• Customers are also requested to familiarise themselves with the guidelines for air passengers published by the Indian Ministry of Civil Aviation on the following link:https://www.civilaviation.gov.in/sites/default/files/Guidelines_for_Air_Passengers_21May.pdf
• Caution: Customers are advised to strictly follow all COVID-19 protocols. Failure to comply with these guidelines and the directions of our ground staff and/or crew may attract penal action against the concerned individual.

Travel Status

All travel is on a space available (standby) basis only. Booking may be done in advance. However, no booking confirmation is provided. Check-in and boarding will be done at the airport based on available seats at departure.

Eligible Staff

IndiGo employees, including call Centre staff that are 100% dedicated to IndiGo work (“Eligible IndiGo Staff”) are eligible for space available travel.

Seniority

No seniority applies; IndiGo Travellers will be boarded based on their date and time of booking for the flight. The first booking (determined by date/time of reservation) shall receive priority.

Identity

Eligible IndiGo Staff must present a valid company photo ID at check-in. IndiGo Travellers who are not IndiGo employees may travel without the IndiGo employee. IndiGo employee photo Id is not required.

Behaviour

• IndiGo Travellers must not misbehave, cause a flight delay or be disruptive. Any behaviour deemed by the company to be disruptive will result in the Eligible IndiGo Staff’s travel privileges being revoked, and possible termination of employment.
• Eligible IndiGo Staff are expected to tidy the row of seats before leaving the aircraft.
• IndiGo Travellers should never draw attention to themselves, discuss their benefits with paying customers, or demand any kind of service, whether at the airport or on the aircraft, that takes away from service provided to paying customers. This means that IndiGo Travellers should allow paying passengers to go first in line and to get first choice of any onboard service.
• Dress Code while on flight during SLT shall be smart casuals. Please refer to the Do’s & Don'ts on Dress Code under “Dress Code” section.
• It is the responsibility of Eligible IndiGo Staff to inform their family members about the rules.

Dress Code

• Attire must be well groomed, clean, neat and conservative appearance at all times.
• Tidy denim jeans, around knee length dress / shorts, including denim are acceptable.
• Employee is not expected to change into clothing that does not meet the appropriate dress code once an employee has been accommodated on a flight.

Leaving IndiGo

If an employee leaves IndiGo or otherwise ceases to be Eligible IndiGo Staff, his/her travel benefits terminate on the final day of employment. Any future travel will be cancelled and any money paid to IndiGo for that travel will be refunded.

Booking Process

Please use the following URL to get make a booking at the staff travel website: http://stafftravel.goindigo.in

Payment

• Pay through IndiGo website https://book.goindigo.in/
• Pay at the airport ticket counter by cash/credit or debit card
• Pay at the Call Center : by credit card -Call 0124-4973838

Rebooking

Staff may cancel or rebook; no rebooking fee will apply. Any balance remaining will be transferred to a credit account to be used within 12 months. Please note: if you are unable to travel within twelve months, simply rebook again before the time elapses, and the time period will be extended an additional 12 months from the time of rebooking.

Unable to Travel

IndiGo staff who have booked and paid but are unsuccessful in travelling due to a full flight and wish to travel on the next available flight may make a booking on the SLT app or website for the next possible flight. In case the staff doesn’t want to travel / or has not been able to travel and has already paid, they can cancel the flight from the SLT website or mobile app and the money shall be credited back to the card that was used to make the payment. No cancellation / rescheduling fee will be charged.

Check-In

• Passengers are requested to carry Power Banks, Portable Mobile Chargers in their hand baggage. They are not allowed to be carried inside checked luggage.
• We recommend you check-in AT LEAST 2 Hours prior to departure time.
• Please obtain your boarding pass from the Check-in counter, 75 minutes (international sector) / 45 minutes(domestic sector) prior to departure.
• Boarding gates close 25 minutes prior to the scheduled time of departure for domestic & international sectors. Boarding gate numbers are subject to change, please check flight information screen for latest updates. Please report at your departure gate at the indicated boarding time. Any customer failing to report in time, may be refused boarding privileges.
• For all international flights, we accept USD/GBP/EUR or the currency of destination (except INR) for on-board purchases. INR up to denomination 500 is accepted on Kathmandu flights. This is as per Indian regulations.
• Free checked-in baggage allowance for domestic flights - 15kg per person (1 piece only) effective Oct 1st, 2020. For Double or MultiSeats bookings, extra 10 kg. Additional charges may apply for excess baggage.
• Free Hand baggage allowance Hand Baggage domestic flights : One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.
• Free checked-in baggage allowance for international flights - 20 kg (excluding Singapore to/from Tiruchirappalli & Chennai which is 30 kg). Free checked-in baggage allowance for travel to Jeddah is 25 kg and from Jeddah is 25 kg + 5L Zamzam water. For travel to and from Abu Dhabi, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon, the checked-in baggage allowance is up to 30 kg per adult and child. This allowance does not apply to infants.
• Excess Baggage Charges are discounted for staff travel. Applicable rates are Rs. 50 & Rs. 100 per kg for domestic & international sectors respectively. This is subject to change without prior notice.
• All other services / products  shall be as per existing rates and not discounted.  This is subject to change without prior notice.
• For journey commencing from foreign airport, all pending payments have to be made before hand. Currently foreign airports do not have the facility to accept payments.
• Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.
• At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.
• We appreciate your patience and request for your kind cooperation in these times.
• We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 0124-4973838.
• Alternatively, to know flight status you can:
  • Download mobile app.
  • Visit website – www.goindigo.in
  • Tweet us @IndiGo6E, follow us on Facebook.
  • Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
  • Live chat on website.

General:

• This booking is governed by IndiGo's staff leisure travel policy, fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in
• Name changes are not permitted.
• IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.
• A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in
• For Infants valid birth certificate is required.
• Passengers without valid visa or necessary travel documents to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.
• Passengers going to foreign destination must comply with 'OK TO BOARD' comment requirement in their PNR.
• Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.
• It is the responsibility of customer travelling under Staff Leisure Travel, to comply with all regulatory & airline requirements.
• Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.
• Hot Food and Beverages shall not be served on short sector flights.
• Flight schedules are subject to change and approval by authorities.

Terminal Information

• International Terminal Information: For international flights, IndiGo will operate from the following terminals airports: New Delhi - Terminal 3, IGIA; Mumbai - International Terminal, CSIA; Dubai - Terminal 1, Dubai International Airport; Bangkok - Suv arnabhumi Airport; Singapore - Terminal 2, Changi Airport; Kathmandu - Tribuv an International Airport; Muscat - Muscat International Airport. Chennai - International Terminal, Chennai International Airport; Hyderabad - International Terminal, RGIA; Kolkata - Terminal II, Kolkata International Airport; Kochi - International Terminal, Kochi International Airport and Thiruvananthapuram - International Terminal, Thiruvananthapuram.
• IndiGo flights from Delhi to Singapore departs from Terminal 1D. In case a passenger is arriving into Delhi from a country other than India and is further booked on a Delhi to Singapore flight,he/she must make their own necessary visa arrangements for transit within Delhi since there will be a change of terminal upon arrival into Delhi(i.e. from terminal 3 to terminal 1D).
• Domestic Terminal Information: Thiruvananthapuram - Effective 01 st Mar 2016, IndiGo operations for flight no. 6E-103 (Pune/Bengaluru to Thiruvananthapuram) and 6E-408 (Thiruvananthapuram to Bengaluru/Pune) will be carried out of the International Terminal (TB-2), Chakkai, Thiruvananthapuram -695024. Chandigarh - New Civil Air Terminal.

Cancelled/Delayed Flight Information

• At any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons. Circumstances beyond IndiGo's control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc. If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours (depending on the length of the journey), a Customer shall have the right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed.
• In the special case where a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, such a Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. We strongly recommend all Customers to provide correct phone numbers and email address, to enable us to inform them of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of Booking may not be entitled for any compensation. Contact our call centre (0) 99 10 38 38 38 or +91 124 6613838 if you have any queries.